Your privacy matters to Lucky Wins — not as a legal formality, but as a genuine commitment to every Pakistani player who trusts us with their personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over it. Please read it carefully before registering an account.
Before the full policy, here are the principles that guide how Lucky Wins handles your personal data.
Lucky Wins collects personal data strictly for defined purposes — account operation, identity verification, payment processing, and responsible gaming. We do not collect data out of curiosity or for speculative future use. If a piece of information is not needed, we do not ask for it.
Your personal information is never sold to third parties at Lucky Wins — full stop. We share data with payment processors, identity verification partners, and regulatory bodies only where it is strictly necessary and legally required. No marketing brokers, no data aggregators, no exceptions.
Every connection to Lucky Wins is encrypted using industry-standard SSL/TLS technology. Your CNIC details, payment information, and account credentials are transmitted and stored securely. Payment card details are never stored on Lucky Wins servers — they are handled directly by our certified payment processors.
Every Lucky Wins player has the right to access their personal data, correct inaccuracies, request deletion where legally permitted, and opt out of marketing communications at any time. You do not need a lawyer to exercise these rights — a message to our support team is sufficient.
Lucky Wins retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Account data is typically retained for seven years after account closure for legal and audit purposes. We then delete or anonymise it.
Lucky Wins writes its Privacy Policy in clear, straightforward English that Pakistani players can actually understand. Where a legal term is unavoidable, we explain it. We believe privacy transparency is not just a legal obligation — it is a basic sign of respect for the people who use our platform.
Lucky Wins ("we", "us", "the Company") operates the online casino and sports betting platform accessible at luckywins.im. Lucky Wins is the data controller responsible for the personal information of all registered players using the platform.
This Privacy Policy applies to every person who creates an account at Lucky Wins, visits the Lucky Wins website, uses any Lucky Wins service, or contacts Lucky Wins in any way. It covers all personal data collected through the website, mobile platform, customer support interactions, and payment processing — from the moment you first visit luckywins.im to the point at which your account data is fully deleted following closure.
This policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and Lucky Wins.
Lucky Wins collects personal data from you in three ways — information you provide directly, information generated by your use of the platform, and information received from third parties (such as payment providers and identity verification services).
Lucky Wins uses your personal data for specific, defined purposes. The table below sets out the key purposes for which your data is used and the data categories involved:
| Purpose | Data Used | Why It Is Necessary |
|---|---|---|
| Account registration and management | Name, DOB, mobile, CNIC | To create and maintain your Lucky Wins account |
| Identity verification (KYC) | CNIC, selfie, proof of payment | Legal obligation — anti-money laundering compliance |
| Processing deposits and withdrawals | Payment details, transaction records | Contract performance — fulfilling your financial transactions |
| Delivering bonuses and VIP benefits | Transaction history, gameplay data | Contract performance — operating the VIP programme |
| Responsible gaming monitoring | Gameplay patterns, session data | Legal obligation and legitimate interest in player welfare |
| Fraud detection and prevention | IP, device, transaction, identity data | Legitimate interest and legal obligation |
| Customer support | Account data, support communications | Contract performance and legitimate interest |
| Marketing communications (opt-in only) | Name, email/mobile, gameplay preferences | Consent — only where you have opted in |
| Platform analytics and improvement | Session data, device data, usage patterns | Legitimate interest in improving Lucky Wins services |
Lucky Wins does not use your personal data for any purpose not listed above without first informing you and, where required, obtaining your consent.
Lucky Wins processes your personal data on one of the following legal bases:
Lucky Wins shares personal data with third parties only where it is strictly necessary for the operation of your account or required by law. We do not sell your personal data under any circumstances. The following categories of third parties may receive your data:
When you deposit or withdraw, Lucky Wins shares the minimum necessary data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, or your bank — to complete the transaction. Each of these providers operates under their own privacy policy and data security standards.
Lucky Wins uses a certified third-party KYC provider to verify CNIC documents and confirm player identity. This provider receives your identity documents and returns a verification result to Lucky Wins. They are contractually bound to process your documents only for KYC purposes and not to retain them beyond what is necessary for the verification process.
Lucky Wins' platform is hosted on secure cloud infrastructure. Our hosting and technology providers may have access to encrypted data stored on their servers as part of their service provision. They are bound by data processing agreements that prohibit any use of Lucky Wins player data for their own purposes.
Lucky Wins may be required by law to share personal data with regulatory authorities, law enforcement agencies, or courts — for example, in connection with an anti-money laundering investigation or a court order. Lucky Wins will challenge any such request that appears disproportionate or legally unsound, but we will comply with legitimate legal obligations.
Lucky Wins uses cookies and similar tracking technologies on the luckywins.im website to ensure the platform works properly, to remember your preferences, and to understand how players use the site so we can improve it. The following types of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Keep you logged in, maintain session security, enable core platform functions like deposits and bet placement | Yes — cannot be disabled | |
| Remember your language preference, odds format, and display settings across sessions | Optional — enabled by default | |
| Understand which pages and features are most used, identify performance issues, and improve Lucky Wins over time (data is aggregated and anonymised) | Optional — can be disabled | |
| Detect unusual patterns that may indicate automated access, account sharing, or fraudulent activity | Yes — required for security |
Lucky Wins does not use advertising cookies or third-party tracking pixels that would allow external parties to monitor your behaviour across other websites. You can manage cookie preferences through your browser settings. Disabling essential or fraud-prevention cookies may affect your ability to use Lucky Wins properly.
Data security is taken seriously at Lucky Wins. We implement multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:
Lucky Wins retains personal data for as long as it is needed for the purpose it was collected — and no longer. The following general retention periods apply:
After the applicable retention period, Lucky Wins will either securely delete or anonymise your personal data such that it can no longer be associated with you as an individual.
You have real rights over your personal data. Here is what each one means in practice.
To exercise any of these rights, contact Lucky Wins at support@luckywins.im. We will respond within 30 days and will not charge a fee for standard requests.
The rights summarised above are set out in full in this section. To exercise any of these rights at Lucky Wins, submit your request in writing to support@luckywins.im with your registered mobile number and a brief description of what you are requesting. Lucky Wins will acknowledge your request within 48 hours and fulfil it within 30 calendar days.
Lucky Wins will need to verify your identity before actioning a data request to prevent unauthorised access to another person's information. For most requests, confirmation of your registered mobile number and account verification is sufficient. For sensitive requests such as full data export or deletion, CNIC confirmation may be required.
If you believe Lucky Wins has not handled your personal data in accordance with this policy, you may raise a formal complaint with our support team. We take all data-related complaints seriously and will investigate and respond within 14 business days.
Lucky Wins may send you marketing communications about new games, promotions, bonus offers, PSL betting opportunities, and VIP Club updates. These communications are sent by SMS, email, or in-app notification depending on your account preferences. The following rules apply:
Lucky Wins is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Registration at Lucky Wins requires CNIC verification, which includes date of birth — this is partly to prevent minors from creating accounts.
If Lucky Wins discovers that a player is under 18, their account will be closed immediately, all balances will be handled in accordance with our Terms and Conditions, and any personal data collected will be deleted as quickly as legally permissible. If you believe a minor has created an account at Lucky Wins, please contact us immediately at support@luckywins.im.
Parents and guardians who are concerned about minors accessing online gaming sites are encouraged to install parental control software on shared devices. Lucky Wins supports national responsible gaming initiatives and takes underage gaming extremely seriously.
Lucky Wins may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will:
Continued use of Lucky Wins after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you do not agree to the changes, please cease using Lucky Wins and withdraw your available balance. You may also contact us to request deletion of your data as described in Section 9.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Lucky Wins handles your personal data, please contact us using any of the following methods:
This Privacy Policy was last reviewed and updated on 1 January 2025. If anything in this policy is unclear or if you have a question that it does not answer, please contact us before registering — we would rather answer your question upfront than have you proceed without understanding how your data will be handled.
Gaming at Lucky Wins involves real financial risk. Only play with funds you can comfortably afford to lose. Deposit limits, session reminders, and self-exclusion tools are available in account settings at any time. All players must be 18 or older. Read our Responsible Gaming policy.